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FAQ- Is this site secure?
- Why does my browser need to accept cookies?
- How much is shipping?
- Do you ship to the U.S.?
- Do you accept purchase orders?
- What is your Privacy Policy?
- How can I get coupons and discounts?
- Do you accept cheques?
Product Inquiries
- Do you carry my cartridge?
- Are your products generic?
- Are your products guaranteed?
- Warranty & Returning Merchandise
- When to refill?
- How many times I can refill?
- Will your products void my warranty?
- Installation Instructions & Troubleshooting Tips
Order Inquiries
- Order Status
- Cancel Order
- Change or add to your order
- Have not received order
- Ordered wrong product
- Received wrong product
Billing Inquiries
- I was double billed
- Error message during checkout, was I charged?
- Have not received a refund
- Credit card was cancelled
- Request a refund
Error Messages
- Error message during checkout
- Internal Server Error
- You have encountered a bad link
FAQ
1. Is this site secure?
Yes, our shopping cart is secure. We provide safe and secure SSL encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.
2. Why does my browser need to accept cookies?
Cookies allow us to keep track of the products you purchase in a store until you leave the store in question. Simply put, cookies let you shop at Metawatch! Cookies are also used to gather information that will help merchants improve their stores. Cookies let Metawatch know which pages are visited most frequently, which products are purchased most often, etc. Metawatch does not have direct access to the information contained in the cookies. Moreover, cookies contain no personal information (like your name, home address, email address, etc.) unless you expressly provide such information.
How can you make sure your browser will accept cookies?
If your browser does not already accept cookies, you must change the option in your browser's preferences.
This is the procedure to follow:
Netscape:
- Pull down the "Edit" menu and open "Preferences".
- In the Category section on the left, select "Advanced".
- In the menu on the right, go to the cookies section and check the "Accept all cookies" option. Click "OK."
Explorer:
- Pull down the "Tool" menu and open "Internet options".
- Select the "Security" tab.
- Go to "Security level for this zone" and click on "Custom level".
- Go down to "Cookies".
- In "Allow cookies that store on your computer", select "Enable".
- Then, in "Allow pre-session cookies (not stored)", select "Enable".
3. How much is shipping?
Orders less than $20.00 CAN will be shipped at a flat rate of $10.99 CAN
Orders between $20.00 and $30.00 CAN will be shipped at a flat rate of $8.50 CAN.
Orders between $30.00 CAN and $50.00 will be shipped at a flat rate of $7.50 CAN.
All orders over $50.00 have free shipping.
These shipping charges apply to all Canadian and U.S. destinations.
4. U.S. Orders Do you ship to the U.S.?
Yes, we do ship to U.S. destinations and all purchase orders are processed in Canadian currency at this time. Any U.S. pricing displayed on our site is approximate pricing. U.S. billing to be determined by your credit card company's standard conversion rates at the time of purchase. GST (Goods and Services Tax) of 7% is added to all U.S. orders according to Canadian law.
5. Do you accept purchase orders?
We accept purchase orders from businesses, schools, and government institutions. Please contact our sales reps at (450)612-1212 during business hours (9am - 5pm EST Monday-Friday).
6. What is your Privacy Policy?
A detailed description of our privacy policy is provided on our security policy page.
7. How can I get coupons and discounts?
For coupons and discounts, as well as the latest information on products and specials just join our mailing list.
8. Do you accept checks?
No we do not accept checks.
Product Inquiries
1. Do you carry my cartridge?
To find your particular product, please use our search function by entering the model number of your printer or exact part number on you inkjet cartridge. We provide links from our site to the OEM manufacturers should you have difficulty in determining a suitable model.
2. Are your products generic?
Metawatch offers only the highest quality "remanufactured" and "compatible" inkjet cartridges. We guarantee that the quality and performance to be as good as original name-brand products.
3. Are your products guaranteed?
100% Satisfaction Guarantee
We offer 100% satisfaction guarantee to our customers. If you are not satisfied with our ink cartridges, inkjet refill kits, just return to us. No matter what reason you are not pleased, we will give you money back. WITHIN 30 DAYS OF PURCHASE FOR FREE REPLACEMENT OR FULL REFUND. No restocking fee applies.
4. Warranty & Returning Merchandise
For defective items, you may return them for replacement WITHIN 90 DAYS of PURCHASE. Shipping charges from our location to yours for replacement are FREE.
OEM Cartridges (HP, Lexmark, Epson, etc.) are covered by their respective manufacturers' warranties. If you have a defective item, we will be happy to honor its warranty. Simply call or e-mail to get a Return Authorization Number (RMA) at (450) 612-1212 .
5. When to refill?
You have to refill you cartridges before ink in your cartridge completely
runs out. Once the cartridge is empty, the ink starts to dry and may clog
the nozzle.
6. How many times I can refill?
It depends on the cartridge condition. You can refill until your cartridges wear out. In general, you can refill 8 to 10 times with the same cartridges.
7. Will your products void my warranty?
A manufacturer of a printer you are using cannot void your warranty because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes use of compatible cartridges, clip-on, continuous feeding mechanisms, refill kits, ink, etc. For more detailed information, please read the Sherman and Clayton Antitrust Acts regarding printer warranties and the use of products such as ours.
8. My cartridge does not work
Installation Instructions & Troubleshooting Tips
Remove the empty cartridge from your printer.
If applicable, carefully remove the plastic clip from the replacement cartridge.
If applicable, carefully remove two pieces of protective tape covering the ink nozzle and maze hole.
Carefully install replacement cartridge into the cradle.
CAUTION: DO NOT TOUCH THE INK NOZZLE OR COPPER CONTACTS
NOTE: For detailed instructions refer to your printer manual or printer software.
If printer problems occur:
Please read and perform the tests denoted on the printer test page.
Metawatch Test Page
Perform up to three cleaning cycles and a prime cycle, if applicable, using your printer software.
If the cleaning cycles fail to produce quality print:
It may be necessary to prime the cartridge. Hold the cartridge (nozzle down) and place on a paper towel with warm water & then on a dry paper towel until the ink begins to siphon.
Remove debris and dried ink from the replacement nozzle plate with a damp cotton swab. DO NOT wipe the nozzle plate. Use distilled or filtered water only.
Re-install the cartridge and perform cleaning cycles as instructed.
Order Inquiries
1. Order Status
Please send email to support@metawatch.ca and include your invoice number with your inquiry. We normally ship the same day or next after order receipt. All shipments are made via Canada Post Expedited parcel services and normally take an additional 2 to 4 days within Canada.
2. Cancel Order
To cancel your order, please contact our call center at (450) 612-1212 during business hours (9am - 5pm EST Monday-Friday) to ensure immediate cancellation of your order prior to shipping.
3. Change or add to your order
Unfortunately we cannot change or add to your order. Please contact our call center at (450) 612-1212 during business hours (9am - 5pm EST Monday-Friday) to ensure immediate resolution.
4. Have not received order
We understand that you would like to receive your order as quickly as possible, and at Metawatch, we strive to meet your needs. Unfortunately, at times, there are delays incurred by the courier used to deliver your products. Due to the variable time in transit, we have a 15-business day waiting period before any product will be re-shipped.
5. Ordered wrong product
If you have ordered the wrong product, please call us immediately at (450) 612-1212 during business hours (9am - 5pm EST Monday-Friday) to ensure immediate resolution.
6. Received wrong product
We strive to ensure every order is shipped correctly using state of the art quality control technology. We utilize only distributors that are ISO 9001or ISO 9002 certified. However during the verification process, errors do occur. In case you received the incorrect product(s), we will re-ship the correct order to you at no extra charge. Please contact us for a RMA # at (450) 612-1212 during business hours (9am - 5pm EST Monday-Friday) to ensure prompt resolution.
Billing Inquiries
1. I was double charged
Please call us immediately at (450) 612-1212 during business hours (9am - 5pm EST Monday-Friday) to ensure prompt resolution.
2. Error message during checkout, was I charged?
Please send us an email to support@metawatch.ca or call us at (450) 612-1212 during business hours (9am - 5pm EST Monday-Friday) to ensure prompt resolution.
3. Have not received a refund
Please send us an email to support@metawatch.ca or call us at (450) 612-1212 during business hours (9am - 5pm EST Monday-Friday) to ensure prompt resolution.
4. Credit card was cancelled
Please call us immediately at (450) 612-1212 during business hours (9am - 5pm EST Monday-Friday) to ensure immediate resolution.
5. Request a refund
Please send us an email to support@metawatch.ca during business hours (9am - 5pm EST Monday-Friday) to ensure prompt resolution. Please include your invoice number as well as stipulating reasons for requesting a refund.
Error Messages
1. Error message during checkout
We apologize for any inconvenience we may have caused you. Most likely a support representative has already received notification of the problem and may have already contacted you. If you would still like to contact a support representative please send us an email at support@metawatch.ca or call us at (450) 612-1212 during business hours (9am - 5pm EST Monday-Friday) to ensure immediate resolution.
2. Internal Server Error
Internal Server Errors can indicate a variety of issues including hardware failure or heavy traffic. Please try again later, or supply your contact details and a support representative will contact you when the issue has been resolved.
3. You have encountered a bad link
Please the full URL of the page you were attempting to connect to. Send an email to support@metawatch.ca. Thank you.
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© Copyright 1999-2011 Metawatch
distribution centers in Quebec, Ontario, British Columbia, and New
Brunswick , Canada All Rights Reserved
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All cartridges/imaging refills listed are fully compatible with your
imaging products and are
backed by a 30 day money back guarantee. All products are new unless specified otherwise.
All brands and
their models, part numbers, and logos are registered trademarks of
their
respective companies. The model and part numbers which appear on
this webpage are for
identification purposes only. *Actual shipping times vary on product availability
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